Vacancy

Position: Full-Time Member Services Officer

Reporting to: Operations Manager

Role Overview

As a Member Services Officer, you will play a key role in delivering an exceptional level of service to our members while supporting the day-to-day operations of the Credit Union. You will provide professional, courteous and efficient assistance across multiple service channels, including face-to-face, telephone, email and online enquiries, while also carrying out essential administrative and operational duties.

Key Responsibilities

• Deliver a friendly, professional and efficient service to members through face-to-face interactions, telephone, email and online channels.
• Perform teller duties, including accurately processing cash transactions, balancing cash drawers and investigating any discrepancies.
• Process loan applications and provide support throughout the lending process.
• Assist members with account management, including opening new accounts and onboarding new members.
• Respond to member enquiries relating to credit control and the full range of products and services offered by Arklow Credit Union.
• Carry out a variety of back-office administrative and operational tasks as required to support the efficient running of the office.
• Ensure compliance with all internal policies, procedures and regulatory requirements.

The Successful Candidate Will Have

• A positive, motivated and proactive approach to work.
• Excellent communication and interpersonal skills, with a strong focus on member service.
• The ability to work independently while also contributing effectively as part of a team.
• Strong organisational skills with the ability to prioritise tasks and meet deadlines in a busy environment.
• Excellent attention to detail and a high level of accuracy.

Essential Requirements

A minimum of one year's experience in a similar customer service, financial services or administrative role.

• Education to at least Leaving Certificate level.
• The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank guidelines, (QFA/CUA (Loans) / APA in Loans/ Pathways CU Diploma / ACCUP. Arklow Credit Union will provide support for the successful candidate to obtain the qualifications if not already qualified.
• Strong IT skills, including Microsoft Word and Excel. Experience with Progress Banking software would be an advantage.
• Excellent administrative and organisational skills.

 Working Hours

This is a full-time position based on a Tuesday to Saturday working week.

Please apply by email to ciaramurray@arklowcu.ie attaching CV and cover letter

Closing date for receipt of applications: Friday 24^th July 2026

Arklow Credit Union is an equal opportunities employer